Hey Amy

Thanks for the honest feedback — and sorry to hear about the strap coming loose like that. That’s definitely not the quality we aim for, especially on a brand-new piece. We also hear you on the fit being bigger than expected.

We’d like to take a closer look at this for you. Could you please send us a few photos of the dress (especially the area where the strap detached) along with your order details to support@boardriders.co.za
? That’ll help us log it properly and sort out the next steps for you

We’ll make sure this gets looked into properly for you

ZN