As a first-time online customer to your store, I genuinely feel there are a few areas where your processes and communication could be improved.
It may be because I shop online quite frequently and have become accustomed to more streamlined systems, but I found the communication around delivery and tracking to be quite outdated let's not mentioned the part where the driver delivered the order to the neighbour and I had to look for parcel. The returns process was also rather tedious. I was surprised that customers are expected to arrange and coordinate their own courier to return items to your warehouse.
This made the overall experience quite unpleasant, especially as I was more than willing to pay for the collection. Instead, I was initially given suggestions of courier companies to contact and expected to arrange the collection and delivery myself. Unfortunately, I don't have experience with arranging courier collections and drop-offs, so this was quite challenging.
I would, however, like to specifically thank Aneesa, who was kind enough to assist and arrange the collection for me. I really appreciate her willingness to help and make the process easier.
Outside of these areas, I absolutely love the quality of your products and your pricing, which is why I would definitely consider shopping with you again. I simply feel that improving the communication, tracking and returns process would make the overall customer experience so much better and bring it in line with what many online shoppers have come to expect.
Hi Zuhrah, thank you for your honest feedback and kind words about our products. We're sorry for the inconvenience caused by our delivery and returns processes. Your comments are valuable, and we'll work on improving these areas. I am glad I could assist you, and we look forward to serving you again soon!
As a first-time online customer to your store, I genuinely feel there are a few areas where your processes and communication could be improved.
It may be because I shop online quite frequently and have become accustomed to more streamlined systems, but I found the communication around delivery and tracking to be quite outdated let's not mentioned the part where the driver delivered the order to the neighbour and I had to look for parcel. The returns process was also rather tedious. I was surprised that customers are expected to arrange and coordinate their own courier to return items to your warehouse.
This made the overall experience quite unpleasant, especially as I was more than willing to pay for the collection. Instead, I was initially given suggestions of courier companies to contact and expected to arrange the collection and delivery myself. Unfortunately, I don't have experience with arranging courier collections and drop-offs, so this was quite challenging.
I would, however, like to specifically thank Aneesa, who was kind enough to assist and arrange the collection for me. I really appreciate her willingness to help and make the process easier.
Outside of these areas, I absolutely love the quality of your products and your pricing, which is why I would definitely consider shopping with you again. I simply feel that improving the communication, tracking and returns process would make the overall customer experience so much better and bring it in line with what many online shoppers have come to expect.
looks great just they walk so hard no support really bad dont go traveling with them quick mall walk sure
Hi Sasha, thanks for your feedback. We're glad you like the look of the shoes, but we're sorry to hear they're not as comfortable as you'd hoped. Your comments are valuable and will help us improve. If you need any assistance, feel free to reach out!
DC Men's Manual Shoe
Hi Tshepo, thank you for your feedback! We're glad you like the DC Men's Manual Shoe. If you have any questions or need assistance, feel free to reach out. Enjoy your new shoes!
Surprised my boyfriend with a gift from BR.
It was an amazing experience to go through this BR app. All was just effortless and perfect 👌
Thank you
Hi Martinique, we're so happy to hear your boyfriend loved the hoodie! Thanks for sharing your experience with our app. We appreciate your support!
Very happy with the shirt. Beautifully made, excellent fabric and very comfortable to wear.
Hi Colleen, we're thrilled to hear you love the shirt! Thanks for sharing your feedback and for shopping with us at Boardriders.
Love my purchase and the quality is good. Thank you for speedy service and delivery. It is much appreciated. I'll definitely make use of Boardriders again in the future!
Hi Jamie, we're thrilled to hear you're happy with your pullover and the service! Thanks for your support, and we look forward to serving you again soon.
Quiksilver Men's Comp Logo Hoodie
Hi Brandon, we're thrilled you love the Quiksilver hoodie! Thanks for sharing your great experience. Enjoy wearing it!
Quiksilver Mens Electric Connection T-Shirt
Hi Jannette, thank you for your 5-star review! We're glad you love the Quiksilver Electric Connection T-Shirt. Hope to see you again soon!
good quality
Hi Craig, we're glad you liked the quality of the Element Men's Seal T-Shirt! Thanks for sharing your feedback.
Nice material .good price
Hi there! We're thrilled to hear you love the RVCA chinos. Thanks for your kind words and support!
Quiksilver Men's Union Heather Amphibian 20" Boardshort
Hi Msizi, thank you for your review! We're glad you like the Quiksilver boardshorts. If you have any questions or need assistance, feel free to reach out. Enjoy your time in the water!
Great quality staff i will continue to buy
Hi Nhlakanipho, thank you for your kind words! We're glad you're happy with the quality. Looking forward to your next visit!
RVCA Men's Option Belt
Hi Werner! Thanks for the great review of the RVCA Men's Option Belt. We're glad you’re happy with it. Enjoy wearing it!
Good quality from Billabong. These slips last for years and are super comfortable.
Hi Andre, we're thrilled to hear you're happy with your Billabong sandals! Thanks for sharing your experience.
Quiksilver Boys Horizon Fade T-Shirt
Hi Osi! Thanks for the perfect 5-star review. We're glad you love the Quiksilver Boys Horizon Fade T-Shirt. Hope to see you again soon!
Good quality and I love it
Hi Anna, we're so happy to hear you love the flip flops! Thanks for your kind words and for shopping with us at Boardriders.
Quiksilver Men's Surfsilk Straight Leg 19" Boardshort
Hi Nelisiwe! Thanks for choosing the Quiksilver Surfsilk Boardshort. We're glad you love it!
I love it very comfortable
Hi Bongekile, we're thrilled to hear you love the Roxy VIVA IV Flip Flops! Thanks for sharing your positive experience.
Great clothes the quality is great and the price is good
Hi there! We're so glad you love the RVCA Men's Sport V Shorts. Thanks for your kind words and for shopping with us!
Billabong Men's Arch Flexfit Cap
Thanks for the perfect rating! We're glad you love the Billabong Men's Arch Flexfit Cap. Hope to see you again soon!
Roxy Ladies Sugar Baby Canvas 16L Backpack
Hi Heather, thank you for your fantastic review! We're thrilled you love the Roxy Sugar Baby Backpack. Enjoy your purchase!
Super comfortable. Have worn to the beach, enjoyed as loungewear and worn them out to dinner a few times. Light fabric, very flattering cut.
Hi Claudine, we're thrilled to hear you love the Roxy Favourite Girl Pant! So happy they work for all your occasions. Thanks for sharing your experience!
Great service and easy delivery. Good quality shoes
Hi Natasha, thank you for your wonderful review! We're thrilled to hear you enjoyed the service and love the shoes. Hope to see you again soon!