I absolutely love my Roxy Flip Flop. They are more comfortable then an ordinary flip flop.
I just buy quicksilver clothing because i love the quality.
Size 11 fits perfectly, it conforms to the shape of your foot and is very comfortable, would definitely recommend 👍🏻
Your services are horribly poor;you gave me totally something different from what I have ordered even the colour (black instead of grey),and you failed to deliver the correct order for the period of almost three months,you are disgusting
Hi Kopano,
We’re really sorry for the poor experience you’ve had with your order — this isn’t the level of service we want to offer, and we completely understand your frustration.
Someone from our team will be in touch shortly to go over the details and assist you with a way forward, whether that’s getting the correct item to you or arranging a refund if you’d prefer.
Thank you for your patience while we get this sorted out.
– ZN
Boardriders Support
support@boardriders.co.za
facebook.com/boardridersza/
Hi boardriders thank you for contacting me ,we have a problem we requested a uk size 7 and got a uk size 10 instead can we please ship the current ones back for a refund or the right size shoes they have not been worn everything I'd in tact
Hi Mpho,
Thanks for reaching out, and we’re sorry for the confusion with your recent order 😕. We’d love to take a closer look and help you with the best possible solution.
Please email us at support@boardriders.co.za
with your order number so we can review the details and guide you through the return or exchange process. You can also view our returns information and start the process here:
https://boardriders.co.za/pages/returns
We appreciate your patience — our team will make sure this gets sorted quickly.
– ZN
Boardriders Support
support@boardriders.co.za
facebook.com/boardridersza/
Sent to wrong Postnet, jade to drive myself from Pta. to Sandton to collect and haven't heard a word again from you guys...
Hi there,
We’re really sorry to hear about the mix-up with your delivery — that’s definitely not the experience we aim to provide. We’d love to sort this out for you as quickly as possible.
Please could you email us at support@boardriders.co.za
with your order number so we can investigate and assist right away?
Thank you for your patience — we’ll make sure this gets resolved.
– ZN
Boardriders Support
support@boardriders.co.za
facebook.com/boardridersza/
The fit is perfect, no extra material on the underarm area and no bulging
Hi Chandra,
We’re so happy to hear you’re loving your Roxy Playa Mood Crochet Dress! 😍 That perfect fit makes all the difference — thank you for taking the time to share your feedback.
We can’t wait to have you back for your next Roxy find
– ZN
Boardriders Support
support@boardriders.co.za
facebook.com/boardridersza/
Absolutely Beautiful.
Great quality.
Love this dress.
Hi Lindsay,
Yay! We’re thrilled to hear you’re loving your Billabong Ladies Island Love Dress 😍 — the perfect mix of style and quality! Thank you so much for sharing your excitement with us.
We can’t wait to see you rock your next Billabong find
– ZN
Boardriders Support
support@boardriders.co.za
facebook.com/boardridersza/
Wolves how fast my order arrived.
The dress is very beautiful write perfect.
Hi Nombuso,
Woohoo! We’re so happy your Roxy Island Glow Midi Dress arrived super fast and fits perfectly 😍. Thank you for sharing your excitement — it really makes our day!
We hope your dress brings lots of joy every time you wear it
– ZN
Boardriders Support
support@boardriders.co.za
facebook.com/boardridersza/
Comfy
Hi Weston,
Lekker to hear you’re loving your Billabong Mens Burleigh Pro 18' Boardshorts! 😎 Comfort is key, and we’re so glad they hit the mark. Thanks for sharing your feedback!
– ZN
Boardriders Support
support@boardriders.co.za
facebook.com/boardridersza/
My parcel has been delivered as yet, it’s still at the carrier company
Hi Syanda,
We’re sorry to hear your parcel hasn’t reached you yet 😕. We’ll be reaching out to you via email shortly to get a few more details, like your order number, so we can track your shipment and assist you as quickly as possible.
Thanks so much for your patience — we’ll make sure this gets sorted!
– ZN
Boardriders Support
support@boardriders.co.za
facebook.com/boardridersza/
Love these. Last long and feel great on the fwet
Hi Hedda,
Yay! We’re so happy to hear you’re loving your Billabong Ladies Kick Back Flip Flops 😍. Comfort that lasts and feels great on your feet is exactly what we aim for — thanks for sharing your feedback!
We can’t wait to have you back for your next Billabong find
– ZN
Boardriders Support
support@boardriders.co.za
facebook.com/boardridersza/
I ordered my usual UK11 shoes. The Anvil fits fine, but the Crisis 2 is a tight fit. Still waiting for your courier to collect and for you to replace with a UK12.
Hi Stuart,
Thanks for your feedback. We’re sorry to hear the DC Men's Crisis 2 Shoes are a tight fit 😕. To get your UK12 replacement sorted as quickly as possible, please email us your order number at support@boardriders.co.za
.
Once we have it, we’ll arrange the courier collection and replacement right away. Thanks so much for your patience!
– ZN
Boardriders Support
support@boardriders.co.za
facebook.com/boardridersza/
To big
Hi Monique,
We’re sorry to hear the Billabong Ladies Society Day Visor is too big 😕. No worries — you can easily request an exchange through our online store. Just follow this link: https://boardriders.co.za/pages/returns and select the item you’d like to exchange.
Once you submit your request, you’ll receive email instructions on how to proceed. We’ll make sure your exchange or refund gets sorted quickly!
– ZN
Boardriders Support
support@boardriders.co.za
facebook.com/boardridersza/
I will never purchase online from boardriders again because it was truly frustrating to have it exchanged - and I had to pay courier fees - it’s not @ all worth it if we can’t return items instore.
Hi Loshini,
We’re really sorry to hear about your frustrating experience 😔. We completely understand how inconvenient it can be to handle exchanges via courier.
For online purchases, all exchanges are currently handled through our Head Office, and unfortunately courier costs are applicable unless the issue is due to a fault on our part. You can find the full exchange process here: https://boardriders.co.za/pages/returns
.
We truly appreciate your feedback and hope we can make your next experience smoother.
– ZN
Boardriders Support
support@boardriders.co.za
facebook.com/boardridersza/
Roxy Ladies Antilles II Flip Flop
