To our valued customers,
At Boardriders, the health and well-being of our customers, employees and communities are our top priority. We understand the concern around the coronavirus (COVID-19) situation. Like you, we are constantly monitoring the latest news, and we are following the advice from various government and health authorities on how best to protect our customers and our teams. We take our responsibility to our customers, employees and accounts very seriously.
We wanted to share some immediate steps and precautions we have taken in all of our locations to ensure a safe, comfortable and clean environment.
In all of our locations, including corporate, retail and distribution, we have and will continue to take precautionary measures including rigorous regular cleaning. We have also implemented additional sanitizing procedures, and we are monitoring all locations to ensure our teams have the necessary supplies to disinfect and regularly clean all spaces. All employees have been directed to follow general good health measures including frequent hand washing, social distancing and we have individuals working from home where possible.
In our retail locations in particular, the sales teams are focused on good hygiene, and ensuring that the store floor, checkout and dressing rooms are cleaned regularly.
In accordance with local government direction, we will be closing our retail stores for the 21 day lockdown starting on Thursday 26th March 2020 from close of business hours. The online store will remain open however we will only be shipping orders from 17th April 2020. We are doing our best to avoid delays on customer service requests, however we ask for your understanding and patience during this time.
Thank you for your continued support.
Stay healthy and safe.
The Boardriders Team