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COVID-19

SHOPPING WITH BOARDRIDERS DURING COVID-19

We’re still open for radness! Our stores are re-opening and online orders are being processed, as we do whatever we can, to get you your favourite brands.

 

ONLINE SHOPPING FAQs

ARE YOU DELIVERING DURING THE LEVEL 4 LOCKDOWN?

Yes - as of 1 May, all winter clothing, footwear and accessories are permitted for delivery. Your order will be delivered to your door within 3 – 5 working days after receiving your Shipping Confirmation Email

All orders received before 1 May are being prioritized. Due to the large backlog and reduced staff in level 4, there may be a delay in deliveries, please bear with us – we are working around the clock to keep you stoked!

If you placed an order before 1 May, and your order contains only winter items that are permitted for delivery during the Level 4 lockdown, your order will be packed and delivered. If your order contains items that we are not permitted to deliver during the Level 4 lockdown, we will make sure your order is packed and kept safe to deliver after the lockdown period.

CAN I STILL CALL THE CONTACT PHONE NUMBER?

Yes – we can’t wait to hear from you.

Please note that our team is currently inundated with calls, live chats and emails right now. Please bear with us - We will be in touch as soon as we can.

Thank you for your patience and understanding

OUT OF STOCK ITEMS?

With the sudden high demand, stock of some products has been impacted. If an item in your order is out of stock, we’ll contact you to let you know. You can either choose another product to the same value, get a credit in the form of Boardriders Bucks or we will refund you.

SAFE & HYGIENIC DELIVERY

Couriers will deliver using contact-free methods and keep 1.5m away at all times

 

STORES FAQs

WILL YOUR STORES BE OPEN IN THE LEVEL 4 LOCKDOWN?

Yes - as of 1 May, Quiksilver and Billabong will be able to sell winter clothing, footwear, and accessories. The Level 4 lockdown regulations allow us to reopen our stores to service our customers. The safety and wellbeing of our teams and customers remains our greatest priority over this period. We will continue to adhere to strict hygiene and social distancing measures, including the wearing of masks at all times for our people. Our customers will also be required to wear masks when entering our stores.

 ARE YOUR MALL STORES OPEN?

Yes we have opened a few of our stores.

Visit our store locator to contact your nearest store for trading hours

 

IS QUIKSILVER / BILLABONG PROVIDING COMPLIMENTARY HAND SANITISERS FOR CUSTOMERS IN STORE?

Yes, we have hand sanitisers in store for both our customers and our people. Hand sanitisers will be present at the entrances as well as at the till points

WHAT IS QUIKSILVER / BILLABONG DOING TO PROTECT THEIR CUSTOMERS IN STORE?

We will continue to adhere to strict hygiene and social distancing measures, including the wearing of masks at all times for our people. Our customers will also be required to wear masks when entering our stores.

WHERE CAN I FIND MORE INFORMATION ON COVID-19?

Visit the Department of Health's portal www.sacoronavirus.co.za for more information about COVID-19

 

 

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