Hi there, Marc!

Thanks for your feedback, and we're sorry to hear about the return issue! To assist you further, could you please share your order number with us at support@boardriders.co.za? We’ve also arranged for someone from our team to reach out to you directly.

Just a reminder, items can only be returned if they meet the following conditions:

1. Purchased from Boardriders online.
2. Returned within 30 days from purchase.
3. In perfect condition with original packaging, tags, and accessories.
4. Sale items can only be exchanged or credited.

For full return details, please check out our policy here: https://boardriders.co.za/pages/returns .

We’re here to help and look forward to resolving this for you!

Boardriders Customer Support
ZN