Hi Ntokozo,

Thanks for reaching out, and I’m really sorry to hear about your frustration with the returns process.

To clarify, our standard policy requires customers to cover return courier costs for change-of-mind returns. However, if the item is incorrect, damaged, or defective, we absolutely arrange collection and cover the return process from our side.

We understand this can feel frustrating, and we appreciate your feedback — it’s important to us and will be shared with the team for review.

If you’d like to proceed with a return, you can checkout our policy here: https://boardriders.co.za/pages/returns

If you believe your item may fall under a faulty or incorrect item case, please reply with your order details and photos so we can assist you further.

For any help, you’re welcome to contact us at support@boardriders.co.za

Cheers,
ZN