Hi Loshini,

We’re really sorry to hear about your frustrating experience 😔. We completely understand how inconvenient it can be to handle exchanges via courier.

For online purchases, all exchanges are currently handled through our Head Office, and unfortunately courier costs are applicable unless the issue is due to a fault on our part. You can find the full exchange process here: https://boardriders.co.za/pages/returns
.

We truly appreciate your feedback and hope we can make your next experience smoother.

– ZN
Boardriders Support
support@boardriders.co.za
facebook.com/boardridersza/