Hi Phumlani,

Thank you for your message, and apologies again for the frustration you’ve experienced while trying to return your order.

To assist you further and assess whether we can still proceed with a size exchange, could you please email us clear photos of the shoes in their current condition? This will help our team confirm if they are still eligible for return (unused and in original condition).

Once we’ve reviewed the images, we’ll be able to advise you on the next steps.

In the meantime, if your return is approved, you are welcome to use any reliable courier service available in Durban. Common options include:

The Courier Guy
PEP Paxi
PostNet (courier service)
Aramex Drop-off points

You may select whichever is most convenient for you when sending the item back.

Please also remember to include your order number when replying so we can track your request efficiently.

We appreciate your patience and will do our best to resolve this for you as quickly as possible.

Cheers,
ZN
support@boardriders.co.za